Terms Of Use
Terms and Conditions
These terms should be read in conjunction with our community guidelines and privacy policy.
These terms and conditions govern the use of this website. Please read them carefully.
By using this website, you accept these terms of use, and agree to enter into a binding agreement with Edu Holdings Ltd. If you do not wish to be bound by these terms, you must not use this website.
Edu Holdings Ltd (‘we’, ‘us’, ‘our’) is a company registered in England and Wales. Our registered address is Suite 2020 Unit 3a, 34-35 Hatton Garden, Holborn, London, England, EC1N 8DX. Our company number is 13458404. For the purpose of this contract, we may be contacted either via this address via post, or via email at hello@unii.com.
Access and Use of Unii.com
1. Access and use
The degree of access to the information and services provided on this website depends on your user status. There are three possible user statuses: Visitor, Free Member, and Plus Member. These statuses, and their respective degrees of access, are defined below:
i) A Visitor is any user who is not either a Free Member or a Plus Member. Visitors may be shown advertisements during their access;
ii) A Free Member is any user who has created an account via the sign-up process, but does not have an active Plus Membership. Free Members may view and contribute to the user-led forums, and post questions under articles. Free Members also have access to the website’s internal user messaging service. Free Members may be shown advertisements during their access;
iii) A Lite Member is any user who has an active Lite Membership subscription. Lite Members have access to all the benefits of Free Membership, along with access to a selection of basic lessons. However, they do not have access to advanced or specialised lessons, including Life-skill Lessons, which are exclusive to Unii Plus members.
iv) A Plus Member is any user with an active Plus Membership subscription. Plus Members have access to all the benefits of both Free and Lite Memberships. Additionally, they have exclusive access to the entire range of lessons offered on Unii, including advanced, specialised, and Life-skill Lessons, as well as associated FAQs, Quizzes, and multimedia content.
Edu Holding Ltd reserves the right to modify the degree of access conferred by any user status, as well as to add or remove categories of user status at any time.
User Warranties and Representations: By using Unii.com, users warrant that they will comply with all applicable laws and regulations and will not use the service for any unlawful purpose. Users also affirm that all information provided during registration is accurate and up-to-date.
2. This website is for informational purposes only, and does not constitute medical advice
This website provides information related to health, nutrition, and wellbeing. This information should not be seen as a replacement, or alternative to medical advice. Health concerns should be addressed to, and dealt with by, healthcare professionals. The information on this website is to be read and, where applicable, relied on at your own risk.
User Content and Interactions: Users may post content and interact with others on our platform. By posting content, users grant Edu Holdings Ltd a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute this content in connection with the service. Users are responsible for ensuring their content complies with our community guidelines and does not infringe on any third-party rights.
Scope of Service Limitations: The services provided by Unii.com are intended for informational purposes and should not be relied upon as medical, legal, or professional advice. Users are encouraged to consult with qualified professionals for specific advice tailored to their situation.
3. Copyright
Upon creating an account, you are granted a personal, limited, non-exclusive licence to copy the information on this website only so far as required for the use of this service. This licence may not be assigned to another party. It may also be revoked or modified at any time. Removal of a piece of content from user access constitutes a revocation of this licence.
You may not sell, transfer, or distribute any content under this licence.
Copyright ownership of all site content is vested with Edu Holdings Ltd, and its Licensors. Any content on this website may be modified by Edu Holdings Ltd, or an authorised party, at any time, and without prior notice.
Edu Holding Ltd makes every effort to ensure that the content displayed on this website is either original or correctly licensed. If, however, you discover content which you believe may infringe your copyright interests, please contact us so that we may investigate.
Intellectual Property Rights: All trademarks, trade secrets, patents, and other intellectual property rights associated with Unii.com are the property of Edu Holdings Ltd or its licensors. Unauthorised use of these intellectual properties, including reproduction or distribution, is strictly prohibited.
4. Limitations on access
You must be over 13 years of age to use this website. By creating an account, you confirm that you are over 13 years of age, or otherwise any age higher than this specified within your jurisdiction as being required to consent to the processing of your personal data. If you are under this age, you may not use this website.
Subscriptions, Other Services, Payment, and Cancellations
5. Subscriptions
We offer a paid subscription service called Lite Membership and Plus Membership. The specific benefits of this membership are outlined in section 1(iii).
Each subscription is for the primary account holder only. Access to provided services may be shared with one other person in the immediate household, or in a relationship which amounts to the same in practice. Access may not be provided to any party falling outside of this definition. We may suspend or cancel your subscription if abuse of this rule is detected.
Whilst we aim to maintain a reliable service, you agree that reasonable downtime for planned or emergency maintenance, and occasional, intermittent disruption of services are acceptable for the purposes of this agreement, and do not constitute a failure to provide services on our part.
6. Payment for Subscriptions
You agree to pay the displayed subscription price at the time of confirming your subscription. Any price changes (price increases, decreases, or promotional offers) cannot be applied to an existing subscription period.
You affirm that the payment details you provided at the time of registering the subscription are accurate, and that you are entitled to use these details for the purpose of purchasing this subscription.
If your chosen payment method does not result in a successful payment, or is subsequently revoked, we may immediately suspend or cancel your subscription until the issue is rectified. In the event of a cancellation, a fresh subscription would have to be purchased.
Any price increases will be communicated at least 14 days in advance of your subscription period renewal date. If not opted out, the communicated increase will take effect on the renewal date.
If you are due a refund, it will be issued to the payment method used to make the relevant transaction.
7. Consultations
We offer the ability to book consultation sessions with professionals who offer services in fields related to our platform.
By booking a consultation, you acknowledge that you are engaging the services of a third party, and that we play no part in the provision of information within the consultation, and that our role is strictly limited to facilitating engagement between you and the relevant professional. You agree that any liability arising from reliance on information provided within the consultation rests on the professional involved in the consultation.
Whilst we take every reasonable effort to verify the authenticity of the professionals involved in consultations, you agree that any consequences arising from misrepresentation or fraud on the part of an individual resulting in an incorrect assurance of their identity on our platform is outside of our reasonable control, and liability therefore lies solely with the relevant individual.
8. Payment for Consultations
You agree to pay the displayed consultation price at the time of confirming your consultation booking. Any price changes (price increases, decreases, or promotional offers) which are introduced in between the booking confirmation and the consultation itself cannot be applied to the upcoming consultation.
You affirm that the payment details you provided at the time of confirming your consultation booking are accurate, and that you are entitled to use these details for the purpose of purchasing this subscription.
If you are due a refund, it will be issued to the payment method used to make the relevant transaction. If this is impossible for whatever reason, please contact us to make alternative arrangements.
9. Digital Downloads
We offer the ability to purchase personal licences for eBooks, digital art, and other such products of a digital nature. You agree that this licence is for your personal use only, and that you will not upload, transfer, or otherwise distribute the content to which the licence pertains to other parties. Your reproduction right is strictly limited to personal use (for example, for transfer between devices). Any use beyond this must be expressly agreed in writing between yourself and us, and we are under no obligation to expand the permissible use of the relevant content following such a request as a result of this contract.
10. Payment for Digital Downloads
You agree to pay the displayed digital download price at the time of confirming your order. Content becomes immediately available for download upon order confirmation.
You affirm that the payment details you provided at the time of confirming your consultation booking are accurate, and that you are entitled to use these details for the purpose of purchasing this subscription.
If you are due a refund, it will be issued to the payment method used to make the relevant transaction. If this is impossible for whatever reason, please contact us to make alternative arrangements.
11. Cancellation Rights and Refunds
i) Subscriptions
Your membership subscription begins automatically upon order placement and successful payment. All restricted content becomes immediately accessible after this point. As such, by placing a successful subscription order, you agree to waive your statutory right to request a refund within 14 days. There is no applicable cancellation period in the case of digital subscriptions where content is immediately provided upon ordering on this website.
Where a subscription requires manual confirmation before restricted content becomes available, you may request a cancellation up to the point where the subscription is confirmed by us, and therefore becomes active. Thereafter, a cancellation is not possible.
ii) Consultations
You are entitled to cancel any confirmed consultation booking without penalty up to 24 hours before the consultation takes place. Should a cancellation take place within 24 hours, you will only be entitled to a 50% refund. Should you not attend a consultation without prior notice, you will not be entitled to any refund.
If you are unable to attend a consultation due to unavailability, technical issues with either your equipment or network, or for any other reason, this will be treated as a cancellation on your part. If the consultation does not take place as a result of either technical issues on our end, or the unavailability of a consultant, this will be treated as a cancellation on our part, and you will be entitled to a full refund.
iii) Digital Downloads
Downloadable materials purchased through our shop become immediately available for download upon purchase. By placing a successful order, you agree to waive your statutory right to request a refund within 14 days.
Where a digital download transaction requires manual confirmation before it is made available, you may request a cancellation up to the point where the transaction is confirmed by us, and therefore becomes active. Thereafter, a cancellation is not possible.
12. Disputes
If you are dissatisfied with any aspect of either our service, or services rendered by others on our platform, you may raise a dispute via our contact form.
Disputes may be raised within 30 days of purchase, however, disputes pertaining to consultations must be submitted within 14 days of the date of the relevant consultation. After this point, disputes may still be considered, but a refund will no longer be possible, even if the circumstances would otherwise warrant such action.
Your dispute will be assessed by a customer support representative, and we will aim to inform you of the outcome within 28 days.
The submission of a dispute does not put the platform under any obligation to act in any particular way. Disputes will be dealt with according to internal dispute resolution procedures. In the case of consultations, refunds will only be offered where we deem that the standard of service provided by the consultant was clearly below expectations.
No penalty will result in the event that we are unable to maintain the 28 day reply target, however, we will make every reasonable effort to ensure that this target is met.
Complaints Procedure:
Edu Holdings Ltd is committed to providing a high-quality service to all our users. However, if you have a complaint, we want to resolve it as quickly and efficiently as possible.
Filing a Complaint: If you are dissatisfied with any aspect of our service, please submit your complaint via email to hello@unii.com or in writing to our registered address. Include as much detail as possible, including dates, times, and any relevant correspondence.
Acknowledgement: Upon receiving your complaint, we will acknowledge receipt within 5 business days and provide you with a reference number.
Investigation: Your complaint will be investigated by a dedicated team. We may contact you for further information if necessary. We aim to resolve all complaints within 28 days of receipt.
Resolution: Once the investigation is complete, we will contact you with the outcome. If you are unsatisfied with the resolution, you may escalate your complaint to a senior manager, who will review the case and provide a final response.
External Review: If you are still not satisfied after the final response, you may seek an external review. We will provide information about independent arbitration or regulatory bodies relevant to the nature of your complaint.
Please note that this complaints procedure does not affect your legal rights.
13. Third Party Content
Some sections of this website make use of third party content. This third party content may express opinions and information not verified by the platform. You acknowledge that responsibility for third party content rests with its original author, and that any opinions or information expressed by a third party do not reflect the views of the platform.
Visitors and Free Members may be served third party advertisements while on this website. Edu Holdings Ltd does not directly screen these advertisements, and any liability arising from the content displayed rests with the platform responsible for hosting and providing the advertisement.
14. Privacy
Information about how the platform processes your personally identifiable information can be found in our privacy policy.
Data Protection: Edu Holdings Ltd is committed to protecting the privacy and security of user data. We comply with all applicable data protection laws and regulations. Our practices regarding the collection, use, and protection of personal data are detailed in our privacy policy.
15. Warranty Disclaimer
You agree that your use of the services provided on this website shall be at your sole risk. To the freest extent permitted by law, Edu Holdings Ltd, its officers, directors, employees, and agents disclaim all warranties, express or implied, in connection with the services and your use thereof. Edu Holdings Ltd makes no warranties or representations about the accuracy or completeness of this site’s content or the content of any sites linked to this site and assumes no liability or responsibility for any:
Errors, mistakes, or inaccuracies of content, personal injury or property damage, of any nature whatsoever, resulting from your access to and use of our services, any unauthorised access to or use of our secure servers and/or any and all personal information and/or financial information stored therein, any interruption or cessation of transmission to or from our services, any bugs, viruses, trojan horses, or the like which may be transmitted to or through our services by any third party, and/or any errors or omissions in any content or for any loss or damage of any kind incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available via the services.
Accessibility: Edu Holdings Ltd strives to ensure that Unii.com is accessible to individuals with disabilities. Our platform is developed in accordance with the best practices and standards for accessibility, and we continually work to improve user access and experience.
16. Limitation of liability
In no event shall Edu Holdings Ltd, its officers, directors, employees, or agents, be liable to you for any direct, indirect, incidental, special, punitive, or consequential damages whatsoever resulting from any:
Errors, mistakes, or inaccuracies of content, personal injury or property damage, of any nature whatsoever, resulting from your access to and use of our services, any unauthorised access to or use of our secure servers and/or any and all personal information and/or financial information stored therein, any interruption or cessation of transmission to or from our services, any bugs, viruses, trojan horses, or the like, which may be transmitted to or through our services by any third party, and/or any errors or omissions in any content or for any loss or damage of any kind incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available via the services, whether based on warranty, contract, tort, or any other legal theory, and whether or not the company is advised of the possibility of such damages. The foregoing limitation of liability shall apply to the farthest extent permitted by law in the applicable jurisdiction.
Dispute Resolution: All disputes arising out of or in connection with these Terms of Use shall first be attempted to be resolved through negotiation. If negotiation fails, the dispute shall be submitted to binding arbitration in accordance with the rules of the Arbitration Association of England and Wales. The arbitration decision will be final and binding.
17. Indemnity
You agree to indemnify, defend and hold harmless Edu Holdings Ltd, their successors, affiliates, each of their subsidiaries, officers, directors, employees, advertising and promotion agencies, representatives or agents (collectively the "Indemnified Parties") from and against any and all losses, liabilities, claims, obligations, damages, expenses or costs (including but not limited to attorney's fees) incurred by or made against any Indemnified Party arising from:
Your use and access of this service; your violation of these terms of use, the community guidelines, the privacy policy, or any other document or contract constituting a binding relationships between yourself and Edu Holdings Ltd; your violation of any third party right; any claim that the content on this website caused damage to a third party.
18. Right to terminate use
You agree that Edu Holdings Ltd has the discretion to terminate your use of this service at any time, and for any reason, with or without notice, as well as refuse future access to the service.
Service Modifications and Discontinuation: Edu Holdings Ltd reserves the right to modify, suspend, or discontinue any part of Unii services, including features and content, at any time. Users will be notified of significant changes. In case of discontinuation, users will have access to their data for a limited period.
Account Termination: Edu Holdings Ltd reserves the right to suspend or terminate a user's account for violations of these Terms of Use, including, but not limited to, breaches of user conduct guidelines or illegal activities. Users will be notified of the reasons for termination or suspension.
19. Sever-ability
If any of these provisions are deemed unenforceable, that provision alone shall be severed, and its severance will not affect the enforceability or meaning of the remaining clauses.
20. Governing law
These terms should be read in light of the law of England and Wales. The Courts of England and Wales shall have exclusive jurisdiction over any matters relating to these terms, or the activities of Edu Holdings Ltd.
International Use: While Unii.com is based in the UK, it is accessible globally. International users agree to comply with local laws and regulations regarding online conduct and acceptable content. Edu Holdings Ltd makes no representation that the content on the site is appropriate or available for use in locations outside the UK.
If you have any questions pertaining to these terms, or would like to discuss any issues arising from them, please contact us via hello@unii.com.